TERMS AND CONDITIONS

1. ACCOUNTS, ELIGIBILITY, AND BRAND IDENTITY

• Corporate Structure: Envoy is owned and operated by Envoy Technologies LLC, a South Carolina limited liability company (referred to herein as “Envoy”, “we”, “us”, or “our”).
• Registration: To use Envoy, you must create an account. You agree to provide accurate, current, and complete information and to keep this information updated.
• Security: You are entirely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
• Minimum Age: You must be at least 18 years old to use this Service.

2. SUBSCRIPTIONS, FEES, AND BILLING

• SaaS Model: Envoy is billed on a strict subscription basis (monthly or annually).
• Billing Cycles: All fees are billed in advance of the corresponding subscription period.
• Payment and Taxes: You agree to provide a valid payment method. All fees are exclusive of applicable taxes, which will be added to your invoice where required by law.
• Cancellation and Refunds: You may cancel your subscription at any time through your account settings. Subscriptions remain active until the end of the current billing cycle. Unless required by law, all fees are non-refundable.

3. GMAIL INTEGRATION & ANTI-SPAM POLICY

Envoy offers features that integrate with your Google/Gmail account to communicate with contacts and manage project scoping.

• Authorization: By connecting your Gmail account, you expressly grant Envoy the authority and API permissions to access your account and send emails on your behalf for purposes related to the Service.
• Acceptable Use: You strictly agree NOT to use the Gmail integration to send spam, bulk commercial emails, phishing attempts, scams, malware, or harassing content.
• Compliance with Law: You must fully comply with the CAN-SPAM Act, TCPA, and all applicable 2026 regional and international email regulations. Envoy reserves the right to immediately terminate any account suspected of automated scraping, cold-spamming, or generating regulatory complaints.

5. MICROSOFT OUTLOOK INTEGRATION & ANTI-SPAM POLICY

Envoy offers features that integrate with your Microsoft 365 / Outlook account to communicate with contacts and manage project scoping.

• Authorization: By connecting your Microsoft account, you expressly grant Envoy the authority and API permissions (including via Microsoft Graph API) to access your account and send emails on your behalf for purposes related to the Service.
• Acceptable Use: You strictly agree NOT to use the Microsoft Outlook integration to send spam, bulk commercial emails, phishing attempts, scams, malware, or harassing content.
• Compliance with Law: You must fully comply with the CAN-SPAM Act, TCPA, and all applicable 2026 regional and international email regulations. Envoy reserves the right to immediately terminate any account suspected of automated scraping, cold-spamming, or generating regulatory complaints.

6. TWO-SIDED MARKETPLACE & UNVERIFIED VENDOR DISCLAIMERS

Envoy provides a dual-tiered marketplace featuring both verified vendors and unverified vendors sourced from third-party platforms.

• No Endorsement or Vetting: Envoy does not background check, vet, verify credentials, or endorse any vendors on the platform. The inclusion of an “unverified” vendor means they have been indexed from external third-party sources and have not undergone any platform review.
• Assumption of Risk: You assume all risks associated with hiring, communicating with, contracting with, or paying third-party vendors discovered through Envoy.
• Off-Platform Transactions: Vendors are currently paid off-platform via direct external invoicing. Envoy is not a party to, third-party beneficiary of, or custodian for any contract, scope of work, or payment agreement made between you and a vendor. Envoy explicitly disclaims all liability for refunds, incomplete work, financial losses, or breaches of contract by vendors.
• Future Updates: Envoy reserves the right to introduce on-platform payment processing or escrow features in the future, which will be subject to updated, supplementary terms.

7. ARTIFICIAL INTELLIGENCE (AI) AND DATA RIGHTS

Envoy leverages advanced AI models to provide automated project scoping capabilities.

• Definitions: “Input” means any data, text, prompts, project parameters, or materials you upload or type into the platform. “Output” means the resulting project scopes, cost estimates, outlines, and timelines generated by Envoy's AI.
• Ownership of Output: Envoy hereby assigns to you all right, title, and interest in and to the Output generated by your Inputs. You may use the Output for your personal or commercial business purposes.
• Core Processing License: By uploading Inputs, you grant Envoy a worldwide, royalty-free license to host, process, reproduce, and analyze your Inputs as necessary to operate, secure, support, and provide the Service and its requested AI features to you. This core processing does not depend on the optional model-training preference described below.
• Optional Model Improvement and Training: Envoy may use eligible Envoy-native Inputs, Outputs, corrections, ratings, feedback, and de-identified product or model-performance signals to improve and train generalized Envoy models only when you separately and affirmatively opt in. Opting in makes your eligible historical and future content available for this purpose. Opting out does not limit your normal use of the Service.
• Training Exclusions: Connected Gmail, Google Workspace, Outlook, Microsoft Graph, or other provider-derived mailbox data is never included in generalized model training through this preference. Credentials, payment data, direct identifiers, and private third-party communications are also excluded unless direct identifiers have been separately de-identified under an approved process.
• Changing Your Preference: You may change your model-training preference in Account Settings. Turning it off excludes your data from new training-data extractions and, when practical, from queued datasets that have not yet been used. It does not require Envoy to reverse completed training, retrain an existing model, or remove the influence of data from training that has already completed.
• AI Hallucination & Accuracy Disclaimer: AI-generated Output is provided for informational and preliminary planning purposes only. AI models can “hallucinate” or produce inaccurate, incomplete, or flawed data. You are solely responsible for verifying the technical accuracy, safety, legal compliance, and commercial feasibility of any Output before acting upon it or using it to hire vendors. Envoy disclaims all liability for losses resulting from reliance on AI-generated scopes.

8. USER-GENERATED CONTENT, REVIEWS, AND SECTION 230

• User Reviews: Users may post reviews, ratings, or commentary regarding vendors on the platform.
• Section 230 Protection: You acknowledge that Envoy acts strictly as an interactive computer service provider under 47 U.S.C. § 230 (and equivalent global frameworks). Envoy is not the publisher or speaker of user-generated reviews and is not legally liable for any defamatory, inaccurate, or offensive statements posted by users or vendors.
• Content Moderation: Envoy reserves the right, but does not assume the obligation, to monitor, edit, or delete any content or reviews that violate our community standards, are abusive, or infringe upon third-party intellectual property or privacy rights.

9. PROPRIETARY RIGHTS AND INTELLECTUAL PROPERTY

• Our Platform: Envoy owns all right, title, and interest in and to the Service, including but not limited to the software architecture, design elements, AI models, branding, logos, the primary font (“Alan Sans”), and brand color configurations (#7DD3FC).
• Restrictions: You agree not to:
  • Reverse engineer, decompile, or attempt to extract the source code or underlying algorithms of Envoy.
  • Use the Service, Inputs, or Outputs to build a competitive product or service.
  • Interfere with, disrupt, or bypass any security features of the platform.
  • Upload malicious code or files that infringe third-party intellectual property.

10. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

• As-Is Basis: The Service is provided on an “AS IS” and “AS AVAILABLE” basis. Envoy explicitly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
• Limitation of Liability: To the maximum extent permitted by applicable law, Envoy Technologies LLC, its founders, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses arising out of or relating to your use of or inability to use the Service.
• Liability Cap: In no event shall Envoy’s total aggregate liability exceed the amounts paid by you to Envoy for the Service in the twelve (12) months preceding the claim.

11. MANDATORY ARBITRATION AND CLASS ACTION WAIVER

• Mandatory Arbitration: You and Envoy Technologies LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the platform, or the breach, termination, enforcement, interpretation, or validity thereof will be settled by binding, individual arbitration rather than in a court of law. The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
• Non-Negotiable Clause: This arbitration clause is a mandatory condition for using the platform. There is no opt-out mechanism available for this provision.
• Class Action Waiver: YOU AND ENVOY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

12. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration arising under these Terms shall be brought exclusively in the state or federal courts located in Columbia, South Carolina.

13. TERMINATION

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms, is harmful to other users, or breaches applicable law.

14. CONTACT US

If you have any questions or concerns regarding these Terms, please contact us at:

Email: contact@hello-envoy.com